App Account & Data Deletion Request

Please follow the instructions below to begin the process:

1. To request the deletion of your account, please email us at: webmaster@iowasavingsbank.com
2. In your email, please include the following details:
   1. Full Name
   2. Online Banking Username
3. Once we receive your deletion request, a representative from Iowa Savings Bank will reach out via the phone number or email address associated with your account to confirm your identity.

More Information About Data Deletion and Retention

Data Deleted:

• Post account deletion, all data associated with the account is removed from Iowa Savings Bank databases.

Data Archived:

• Finastra archives user data deleted from the system to facilitate account recovery.
• Archived data includes information linking the user to their bank or credit union account(s) and their personalized settings.
• Archived data cannot be used by Finastra to access financial accounts or other protected information.
• Finastra retains this archived data indefinitely for the duration of our business relationship, after which time it is permanently deleted.